Bridging Realities through Conversations
Welcome to Talkwisely, the next generation of AI-powered customer support. With Talkwisely, you can ensure that your customers receive prompt and personalized assistance whenever they contact your company without the need for human intervention.
9k
customers served, round the clock
76%
response time was faster than human
4.93
customer satisfaction rate went higher
Transforming Customer Engagement with Voice Solutions
By optimizing resources, you can unleash your brand's true potential.
Intelligent Routing
Talkwisely uses data from your CRM system to route customers to the most appropriate agent or department, based on their query and history with your company.
Voice Recognition
Our advanced voice recognition technology can identify and authenticate customers based on their unique voiceprint, making it easy for them to access their account information or get help with their specific issues.
Seamless Integration
Talkwisely integrates seamlessly with your existing systems and processes, including your CRM, helpdesk, and telephony systems. This means you can start using Talkwisely without disrupting your existing operations.
Reduced wait times:
With Talkwisely, customers can get assistance immediately without having to wait on hold for a human agent. This can help reduce frustration and improve the overall customer experience.
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Our platform provides immediate, automated responses, eliminating the need for waiting on hold.
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With round-the-clock service, customers can get help anytime, further reducing wait times.
Increased Efficiency
In the fast-paced world of customer service, efficiency is paramount. TalkWisely understands this and offers a powerful automated customer support system to optimize your operations. By handling routine queries and problems, our solution considerably reduces the workload on your human agents. This way, your team can move away from monotonous tasks, saving precious time and energy that could be better utilized elsewhere.
Not only does this automation free up your agents, but it also enables them to focus on more complex tasks that require human intervention and nuanced understanding. As they handle higher-order problem-solving, they contribute to a higher level of customer service. Additionally, their improved focus can lead to innovative solutions, further enhancing overall efficiency and productivity. Thus, with TalkWisely, you gain a highly efficient customer support system that fuels growth and drives success.
Cost Savings
By automating routine customer support tasks with TalkWisely, you can reduce the need for human agents and save on labor costs. This can help improve your bottom line and increase profitability.
Optimize your presence
Automating routine tasks decreases reliance on large human support teams.
With automation, skilled workforce can focus on complex, value-added tasks.
Lower operational costs and increased efficiency contribute directly to your bottom line.
Achieve more with better workflows
With Talkwisely, you can ensure that every customer interaction is handled in a consistent and professional manner. This can help build trust and loyalty with your customers while also ensuring that all queries are handled appropriately.
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Harmonize customer interactions across different channels for a seamless service experience.
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Maintain professional, consistent responses, enhancing trust and customer satisfaction.
Human-Sounding Speech Technology
Engage your customers with speech that sounds natural and humanlike. Our advanced speech technology ensures that every interaction feels personal and genuine, enhancing the overall customer experience.
Where Conversations Feel Real
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Our cutting-edge speech technology replicates human-like conversations, making engagements more personal.
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Elevate your customer experience with interactions that feel authentic and fluid.
The Complete Solutions
Customise according to your business needs.
Intuitive Dashboard
Experience streamlined operations with TalkWisely's intuitive dashboard, designed for efficiency and ease-of-use.
Effortless Integration
Easily merge TalkWisely with your existing systems for a smooth, unified workflow.
Engagement Analysis
Integrate TalkWisely effortlessly and analyze engagement for strategic, data-informed decision making.
Automate data collection
Harness TalkWisely's capabilities to automate data collection, saving time and resources.
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Enjoy error-free, consistent data capture, driving more accurate insights.
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Utilize these insights to inform strategic decisions and optimize operations.
Questions & Answers
How Pulse by TalkWisely can take customer experience to next level.
1. What is the main function of TalkWisely Pulse?
TalkWisely Pulse is a voice bot designed to automate customer interactions over phone calls. It's built to handle customer queries, provide information, and assist in various customer service tasks.
2. How does TalkWisely benefit businesses?
TalkWisely Pulse provides several benefits to businesses. It significantly reduces operational costs by automating customer service. It also improves efficiency by handling multiple calls simultaneously and provides 24/7 customer service, ensuring customer queries are addressed at all times.
3. What are some features of TalkWisely Pulse?
TalkWisely Pulse comes with several advanced features. It has natural language understanding capabilities, allowing it to understand and respond to customer queries effectively. It supports multiple languages, catering to a global customer base. Additionally, it provides real-time analytics, offering valuable insights into customer interactions.
4. Can Pulse handle complex conversations?
Yes, Pulse is designed to manage complex dialogues. It has the ability to retain context over the course of a conversation, allowing it to respond appropriately to customer queries based on previous interactions.
5. Is TalkWisely Pulse available in multiple languages?
Yes, TalkWisely Pulse supports multiple languages. This feature makes it a versatile tool for businesses with a global customer base, allowing them to provide customer service in the language that their customers are most comfortable with.
6. Can TalkWisely Pulse provide insights about customer interactions?
Yes, TalkWisely Pulse provides real-time analytics. These analytics offer valuable insights into customer interactions, helping businesses understand their customers better and make data-driven decisions. It can track call duration, customer satisfaction, and other key metrics.
Have any questions? Get in Touch